Customer Service Representatives

Conrail Customer Service Representatives are available at the numbers below to provide information on local service conditions.

North Jersey Area Customer Service Contact Number

1-800-456-3017

South Jersey/Philadelphia Area Customer Service Contact Number

1-800-456-3011

Detroit Area Customer Service Contact Number

1-800-456-5751


To contact the Customer Service Manager On-Duty, please call 1-856-231-6401.


Note: Orders for empty freight cars are handled by the customer car distribution centers of CSX or Norfolk Southern, depending upon which railroad originates the movement. Customers should forward bills of lading to the origin railroad: CSX or NS.