Citizen Concerns/Complaints

Corporate Headquarters

Fraud and Ethics Hotline

Government Relations

Grade Crossing Problems

News Media
Real Estate
Safety, Environmental or Hazmat



Emergencies:  (800) 272-0911

Call to report accidents, theft, vandalism, blocked tracks, trespassing, a security threat or any other type of emergency. When you call please be prepared to tell us your name, location and what you observed.


Citizen Concerns or Complaints:

Concerns or complaints should be sent in writing to:


Citizen Concerns/Complaints


1717 Arch Street – 13th Floor

Philadelphia, PA   19103


                             Or by Phone:


(800) 456-7509


To assist Conrail in addressing your concern/ complaint, you will need to provide Conrail with the following information:

·         your name;

·        a daytime telephone number where you can be reached;

·     a description of your concern/complaint, which should include, date, time, and location of the incident; and

·    locomotive engine number or freight car stencil number if your complaint involves a train.


                   Someone from Conrail will contact you.


Corporate Headquarters:

Consolidated Rail Corporation
1717 Arch Street ,
13th Floor
Philadelphia PA 19103

(215) 209-2000



Employment opportunities are located under Jobs on the main website page.


Fraud and Ethics Hotline:  (800) 209-7330

To report suspected fraud or corporate abuse.


Government Relations:  (215) 209-5025


Grade Crossing Problems:  (800) 799-0994


News Media:  (856) 231-7268

Real Estate:

For information about buying, leasing, property management, wire, pipe, or private grade crossings contact:



Anthony R. DiArenzo

1717 Arch Street, 13th Floor
Philadelphia, PA  19103

Phone:  (856) 231-7233

Fax:       (856) 231-2432


                Land Lease Application


For information about receiving rail service at an existing or planned facility in the Conrail shared assets areas contact:


John K. Enright
1717 Arch Street,
13th Floor
Philadelphia, PA  19103
Phone: (215) 209-5012
Fax:      (215) 209-4819


Permit to Enter:


Entry Permit Application Instructions


Instructions for Occupations on Conrail Property


Wire and Pipe Occupancies:


Application for Pipe / Wire Occupations


CE-4 Specifications for Wire, Conduit and Cable Occupations of Conrail Property


CE-6 Specific Requirements of Conrail Work on its Right of Way of Conrail Property


CE-8 Specifications for Pipeline Occupancy of Conrail Property


For information regarding Pipe/Wire Occupancies contact:


Maria Bourassa


1000 Howard Boulevard, 4th Floor
Mount Laurel, NJ 08054
Phone: (856) 231 - 2454
Fax: (856) 231 - 7193



Safety, Environmental or Hazmat: (856) 231-2091



            New customers:

If you would like to take advantage of efficient rail freight service, visit the customer pages of our parent companies, CSX Transportation or Norfolk Southern.


            Customer service:

Conrail's Centralized Yard Operations Center handles switching service orders for customers located on the shared asset areas managed by Conrail. (Orders for empty freight cars are handled by the customer car distribution centers of CSX or Norfolk Southern, depending upon which railroad originates the movement. Customers should forward bills of lading to the origin railroad: CSX or NS.)



            Employee Stock Ownership Plan

Conrail’s Employee Stock Ownership Plan (“Conrail ESOP”) was terminated in October 1987 and all benefits from the plan were distributed to participants at that time.  You should check your 1987 tax return to see if you have any record of receiving a distribution from the ESOP. Since the ESOP distribution was from a tax qualified plan, you would have received a Form 1099 for the value of the distribution if it was not rolled over into an IRA. The Form 1099 would have been filed with your 1987 tax return.


1987 Participant Distribution Information


            Consolidated Rail Corporation Common Stock

Effective June 17, 1997, all shares of Consolidated Rail Corporation (“Conrail”) common stock were converted into the right to receive a cash payment. Any remaining rights to payment in respect to shares of Conrail common stock are now being handled by the Commonwealth of Pennsylvania under the Commonwealth of Pennsylvania’s Disposition of Abandoned and Unclaimed Property Act.  Therefore, any inquiries, including any requests for payment by Conrail shareholders, must be presented directly to:


                            Pennsylvania Treasury Department

                            Bureau of Unclaimed Property

                            P.O. Box 1837

                            Harrisburg, PA    17105-1837

                            (800) 222-2046







Employees | Freight Service | Employment | Contacts | Home

1717 Arch Street
Philadelphia, PA 19103


Copyright © 2009 Consolidated Rail Corporation. All Rights Reserved.


Last Updated 7/18/2011